Frequently Asked Questions
ORDER PROCESSING POLICY
We reserve the right, at any time after receipt of your completed order, to accept or decline processing the order for any reason.
Visa, Mastercard, American Express.
DO YOU HAVE A MINIMUM ORDER ?
No, you can buy as little as 1 item.
RETURN POLICY AND CHARGES
To determine if your order qualifies for a return, a few simple rules apply. If you need to return an item, please contact our Customer Care Department for assistance. Be sure to provide information about what needs to be returned including the item number, your name and address, your e-mail address, the reason for the return, and your order number. If calling by telephone, please have your invoice handy so we can obtain the information required to process your return.
All items authorized for return must be returned to us in exactly the same manner they were received by you. In other words, all items authorized for return must be returned in their original condition. Original condition means that the cellophane package enclosing the clothing must not be opened, cut, torn, written on or tampered with in any way. Our label must remain intact. No Exceptions!
Customer must pay all costs related to return shipping unless we ship the wrong item to you . For your protection, we strongly urge you to ship your return using a traceable carrier such as UPS or FedEx to verify receipt of the return. It is your responsibility to ensure the secure packaging of returned merchandise to prevent any damage during the shipping process. We will not be liable for any costs associated with the damage or loss of any returned merchandise during transit.
It’s important to include your order’s original invoice with your return shipment. Claims to return merchandise must be made within 7 days of receipt of shipment. All returns must be received at our warehouse within 30 days from the date the product was delivered to you.
If your return is in compliance with the above rules, kindly ship your package to the following address:
1042 NW 1st Ct.
Hallandale FL 33009
Upon receiving and inspecting the returned merchandise and determining it is still in its original condition, we will reimburse your credit card for the purchase price.
Please allow 14 working days from the time we receive the returned merchandise to process a refund to your credit card.
Sorry, shipping charges are not refundable for all returns.
At the sole discretion of Cotton Natural returns that are not in compliance with our return policy will result in:
- Not being accepted, and such returns will be shipped back to you at your expense, or
- If accepted, there will be a 10% re-stocking fee of the returned merchandise value and also less the original shipping charge. For non compliance return we will only issue a credit for your next purchase.
WHAT IF I RECEIVED THE WRONG ITEM ?
Should you receive an incorrect item please contact our Customer Care Department for assistance. If we have mistakenly sent you the wrong item, we will arrange to pick up the incorrect item at our expense. As soon as we receive the item at our warehouse we will send you the correct item, also at our expense. However, if you have received an item that was incorrectly ordered by you, you may return the item, but you will be responsible for all costs associated with the return as indicated in our return policy. Claims for incorrect items must be made within 7 days of receipt of shipment.
WHAT IF THE ITEM IS DEFECTIVE ?
We take great pride and care in ensuring that our products are free from manufacturing defects and are packaged properly before they are shipped to you. However, we are aware that unforeseen problems may arise once your order leaves our warehouse. In the event an item is defective we will mail you a pre-paid UPS Label. You will need to take the carton to a UPS shipping center or hand it to UPS driver, or you can place it in any UPS drop box. Defective items cannot be returned for credit, they only can be exchanged. Once the defective item is received at our warehouse a replacement item will be shipped to you at our expense. Always be sure to provide us with your invoice number and the product number of the defective item. Claims for defective items must be made within 7 days of receipt of shipment.
BACK ORDER ITEM
We will contact you once the item that was on back order becomes available. If you think that you don’t need the item on back order please contact us.
I HAVE MORE QUESTIONS
Please feel free to call us at or email us at Cotton Natural and we will be more than happy to assist you.